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INSURANCE COMPANY CLAIMS

Universal Property Insurance Claim Help

Condo unit and home claims in Florida. Call Homeland before you call Universal.

Wherever you are in Florida, we come to you. A licensed Homeland public adjuster comes to your property within hours — no need to visit an office. Serving Florida property owners since 2006, in English and Spanish. New Jersey: statewide.

Short answer: Universal Property & Casualty Insurance Company is Florida’s second-largest residential insurer and by far the largest insurer of condo units (HO-6), with about 3 of every 10 Florida condo unit policies. It is part of Universal Insurance Holdings (NYSE: UVE).

Last reviewed: October 2026

Before you call Universal, call Homeland. The first report of a loss frames the whole claim. We review your policy, document the damage and give Universal written notice of the claim for you. Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

How Can We Help You Recover, or Prepare?

Universal is not UPC. United Property & Casualty (UPC) was ordered into liquidation in February 2023, and its claims went to FIGA. Universal Property & Casualty is a different company, and it is active. See insolvent insurers and FIGA.

Universal Property in Florida, by the numbers

At July 31, 2026, Universal Property reported 582,637 Florida residential policies in force, ranking #2 among the 163 companies in OIR’s July 2026 report by residential policy count: 280,283 condo unit (HO-6), 236,100 homeowners, 54,301 allied lines, 11,908 renters, and 45 rental dwelling (DP). It reported 4,034 new claims opened in July 2026.

In July 2026, Universal Property reported opening 4,034 claims and closing 4,218; 1,785 claims were still pending at month-end, and 214 lawsuits were open. Policyholders or the company invoked mediation on 234 claims and appraisal on 49 claims that month.

Universal Property Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report
Universal Property Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report

Source: Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026. Figures are company filings published without audit by OIR.

Universal Property compared with the Florida market

New claims opened
6.9 · Universal Property
4.3 · Florida
Claims still open at month-end
3.1 · Universal Property
8.8 · Florida
New policies written
19.9 · Universal Property
25.4 · Florida
Policies canceled
9.6 · Universal Property
20.1 · Florida
Policies nonrenewed
4.7 · Universal Property
5.0 · Florida
Lawsuits opened
0.8 · Universal Property
0.2 · Florida

Per 1,000 policies in force, July 2026. Universal Property: 582,637 Florida residential policies; Florida: all 163 companies in the report, 7,717,729 policies. Source: Florida OIR monthly MIR report, July 2026 (company filings, not audited by OIR). One month of data; a single month can swing after a storm.

Questions about a claim with this insurer? Call Homeland first: (305) 783-3777, 24/7.

Before you call Universal

Call us first, so we can read your full policy and give Universal written notice with the facts and photos that support the claim. Until then, photograph everything before anything is thrown out, make only the repairs that stop more damage, and don’t give a statement or sign anything. See the first 24 hours after property damage.

Your deadlines and Universal’s, in Florida

Give notice within 1 year of the date of loss (18 months for a supplemental claim); we give it for you. The insurer must acknowledge the claim within 7 days and pay or deny within 60 days of notice, unless factors beyond its control intervene (Fla. Stat. §§627.70132, 627.70131). See every Florida and New Jersey claim deadline.

Where Universal claims most often need help

With more condo unit policies than any other Florida insurer, many Universal claims are condo water losses: a leak from the unit above, a common-pipe break, or a roof leak into the unit. Who pays depends on Florida’s master policy rule (§718.111(11)) and your HO-6. See master policy vs. HO-6. Florida’s $10,000 water-damage sublimit on some policies is another frequent issue: how it works.

How Homeland helps with your Universal claim

We represent you, not the insurance company. We read your policy, document the loss, prepare a line-item estimate, and handle the claim with Universal’s adjusters from start to finish, in English or Spanish. If Universal has already paid or denied, upload the letter or estimate to Claim Review for a free first read.

Call 24/7: Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

Frequently asked questions

Should I call Universal first?
Call us first. We review your policy and the damage, then give Universal written notice of the claim, so the claim starts with the facts that support it.
Is Universal Property the same as UPC?
No. United Property & Casualty (UPC) was ordered into liquidation on February 27, 2023. Universal Property & Casualty is a separate, active insurer.
Does Universal insure more Florida condo units than any other company?
Yes, by policy count. At July 31, 2026, Universal Property & Casualty reported 280,283 Florida condo unit (HO-6) policies, about 3 of every 10 condo unit policies reported to Florida’s Office of Insurance Regulation. On a condo claim, the association’s master policy and your HO-6 each pay a different part of the loss.
Does my Universal condo policy pay for damage from the unit above?
It depends on what was damaged and where the water came from. Finishes inside your unit are usually your HO-6’s; the building as originally installed is the association’s. Call us and we’ll read both policies.

Sources: Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026; Fla. Stat. §627.70131; Fla. Stat. §627.70132.

More Insurance Company Guides

Homeland Public Adjusters is not affiliated with, endorsed by or sponsored by any insurance company named on this page. Company names are used only to identify the insurer. This page is general information, not legal advice.

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Universal Property Claims We Handle

We represent property owners on Universal Property claims: homes, condo units, rentals, mobile homes, condominium associations and businesses, in English or Spanish. We work for you, never the insurer.

How Can We Help You Recover, or Prepare?

Call Homeland First

Upload photos of the damage, your policy, or a letter or estimate you already received. A licensed public adjuster reviews it for free and calls you back right away. No Recovery, No Fee.

Or call 24/7: (305) 783-3777 Florida · (732) 517-3777 New Jersey. Hablamos español.

Verify Homeland

Check us before you hire anyone. Every license below links to its public record on the Florida Department of Financial Services licensee search.

  • Serves all of Florida: Yes — every city and county. A licensed Homeland public adjuster comes to your property within hours — no need to visit an office. Call (305) 783-3777, 24/7.
  • Homeland Public Adjusters Corporation: Florida public adjusting firm license W818638 · New Jersey public adjuster firm license 3003982360
  • Yeni Martinez, President: Florida public adjuster license P103370 (licensed since 2007) · New Jersey 3003714097 · designated primary adjuster
  • Alberto Enriquez: Senior licensed public adjuster, Florida P112658
  • Yisel Dieguez: Licensed public adjuster and Xactimate estimator, Florida W873884 · New Jersey 3003714335
  • Nelson Avila: Florida public adjuster license G332385 · Florida Certified Contractor CRC1331322 · property insurance appraiser and umpire
  • Complaints and reputation: 5.0★ on Google · BBB Accredited Business, A+ rating
  • Since 2006: Homeland Public Adjusters, Corp. was incorporated in Florida on December 11, 2006. Our President, Yeni Martinez, has held Florida public adjuster license P103370 since 2007. When Florida began requiring adjusting firms to hold their own firm license (a 2021 law, Senate Bill 1598; DFS began licensing adjusting firms in November 2021), Homeland was issued firm license W818638 on January 11, 2022. On November 10, 2026, Homeland became a BBB Accredited Business (BBB Serving Southeast Florida & the Caribbean), with an A+ rating. Each adjuster’s appointment with Homeland appears on that adjuster’s own DFS record.
  • English and Spanish. Office: 8004 NW 154th Street, Suite 609, Miami Lakes, FL 33016 (visits by appointment). Florida (305) 783-3777 · New Jersey (732) 517-3777, 24/7.
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