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INSURANCE COMPANY CLAIMS

Heritage Insurance Claim Help

Homes and condo associations in Florida. Call Homeland before you call Heritage.

Wherever you are in Florida, we come to you. A licensed Homeland public adjuster comes to your property within hours — no need to visit an office. Serving Florida property owners since 2006, in English and Spanish. New Jersey: statewide.

Short answer: Heritage Property & Casualty Insurance Company, part of Heritage Insurance Holdings (NYSE: HRTG), insures Florida homes and is one of the largest insurers of condominium associations among companies reporting to Florida’s Office of Insurance Regulation.

Last reviewed: October 2026

Before you call Heritage, call Homeland. The first report of a loss frames the whole claim. We review your policy, document the damage and give Heritage written notice of the claim for you. Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

How Can We Help You Recover, or Prepare?

Heritage in Florida, by the numbers

At July 31, 2026, Heritage reported 110,922 Florida residential policies in force, ranking #21 among the 163 companies in OIR’s July 2026 report by residential policy count: 87,868 homeowners, 10,105 condo unit (HO-6), 9,577 rental dwelling (DP), 2,825 commercial residential, and 547 mobile home. It reported 633 new claims opened in July 2026.

In July 2026, Heritage reported opening 633 claims and closing 648; 1,019 claims were still pending at month-end, and 237 lawsuits were open. Policyholders or the company invoked mediation on 31 claims that month.

Heritage Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report
Heritage Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report

Source: Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026. Figures are company filings published without audit by OIR.

Of those, 2,530 were condominium association policies, the second-most of any insurer reporting to OIR, behind American Coastal.

Heritage compared with the Florida market

New claims opened
5.7 · Heritage
4.3 · Florida
Claims still open at month-end
9.2 · Heritage
8.8 · Florida
New policies written
9.2 · Heritage
25.4 · Florida
Policies canceled
8.6 · Heritage
20.1 · Florida
Policies nonrenewed
5.7 · Heritage
5.0 · Florida
Lawsuits opened
0.1 · Heritage
0.2 · Florida

Per 1,000 policies in force, July 2026. Heritage: 110,922 Florida residential policies; Florida: all 163 companies in the report, 7,717,729 policies. Source: Florida OIR monthly MIR report, July 2026 (company filings, not audited by OIR). One month of data; a single month can swing after a storm.

Questions about a claim with this insurer? Call Homeland first: (305) 783-3777, 24/7.

Before you call Heritage

Call us first, so we can read your full policy and give Heritage written notice with the facts and photos that support the claim. Until then, photograph everything before anything is thrown out, make only the repairs that stop more damage, and don’t give a statement or sign anything. See the first 24 hours after property damage.

Your deadlines and Heritage’s, in Florida

Give notice within 1 year of the date of loss (18 months for a supplemental claim); we give it for you. The insurer must acknowledge the claim within 7 days and pay or deny within 60 days of notice, unless factors beyond its control intervene (Fla. Stat. §§627.70132, 627.70131). See every Florida and New Jersey claim deadline.

Where Heritage claims most often need help

On a condominium association claim, the master policy, the hurricane deductible and any special assessment are tied together, and the board has to manage the claim for every owner. See condo and HOA claims, Florida condo association insurance requirements and special assessments after a claim. On homeowners claims, roof and water losses lead.

How Homeland helps with your Heritage claim

We represent you, not the insurance company. We read your policy, document the loss, prepare a line-item estimate, and handle the claim with Heritage’s adjusters from start to finish, in English or Spanish. If Heritage has already paid or denied, upload the letter or estimate to Claim Review for a free first read.

Call 24/7: Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

Frequently asked questions

Should I call Heritage first?
Call us first. We review your policy and the damage, then give Heritage written notice of the claim, so the claim starts with the facts that support it.
Does Homeland handle condo association claims with Heritage?
Yes. We represent condominium and homeowners associations on master policy claims in Florida and New Jersey, in English or Spanish.

Sources: Heritage Insurance Holdings, Form 10-Q for the quarter ended June 30, 2026; Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026; Fla. Stat. §627.70131; Fla. Stat. §627.70132.

More Insurance Company Guides

Homeland Public Adjusters is not affiliated with, endorsed by or sponsored by any insurance company named on this page. Company names are used only to identify the insurer. This page is general information, not legal advice.

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Heritage Claims We Handle

We represent property owners on Heritage claims: homes, condo units, rentals, mobile homes, condominium associations and businesses, in English or Spanish. We work for you, never the insurer.

How Can We Help You Recover, or Prepare?

Call Homeland First

Upload photos of the damage, your policy, or a letter or estimate you already received. A licensed public adjuster reviews it for free and calls you back right away. No Recovery, No Fee.

Or call 24/7: (305) 783-3777 Florida · (732) 517-3777 New Jersey. Hablamos español.

Verify Homeland

Check us before you hire anyone. Every license below links to its public record on the Florida Department of Financial Services licensee search.

  • Serves all of Florida: Yes — every city and county. A licensed Homeland public adjuster comes to your property within hours — no need to visit an office. Call (305) 783-3777, 24/7.
  • Homeland Public Adjusters Corporation: Florida public adjusting firm license W818638 · New Jersey public adjuster firm license 3003982360
  • Yeni Martinez, President: Florida public adjuster license P103370 (licensed since 2007) · New Jersey 3003714097 · designated primary adjuster
  • Alberto Enriquez: Senior licensed public adjuster, Florida P112658
  • Yisel Dieguez: Licensed public adjuster and Xactimate estimator, Florida W873884 · New Jersey 3003714335
  • Nelson Avila: Florida public adjuster license G332385 · Florida Certified Contractor CRC1331322 · property insurance appraiser and umpire
  • Complaints and reputation: 5.0★ on Google · BBB Accredited Business, A+ rating
  • Since 2006: Homeland Public Adjusters, Corp. was incorporated in Florida on December 11, 2006. Our President, Yeni Martinez, has held Florida public adjuster license P103370 since 2007. When Florida began requiring adjusting firms to hold their own firm license (a 2021 law, Senate Bill 1598; DFS began licensing adjusting firms in November 2021), Homeland was issued firm license W818638 on January 11, 2022. On November 10, 2026, Homeland became a BBB Accredited Business (BBB Serving Southeast Florida & the Caribbean), with an A+ rating. Each adjuster’s appointment with Homeland appears on that adjuster’s own DFS record.
  • English and Spanish. Office: 8004 NW 154th Street, Suite 609, Miami Lakes, FL 33016 (visits by appointment). Florida (305) 783-3777 · New Jersey (732) 517-3777, 24/7.
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