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INSURANCE COMPANY CLAIMS

Heritage Insurance Claim Help

Homes and condo associations in Florida. Call Homeland before you call Heritage.

Short answer: Heritage Property & Casualty Insurance Company, part of Heritage Insurance Holdings (NYSE: HRTG), insures Florida homes and is one of the largest insurers of condominium associations among companies reporting to Florida’s Office of Insurance Regulation.

Last reviewed: October 2026

Before you call Heritage, call Homeland. The first report of a loss frames the whole claim. We review your policy, document the damage and give Heritage written notice of the claim for you. Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

Heritage in Florida, by the numbers

At July 31, 2026, Heritage reported 110,922 Florida residential policies in force, ranking #21 among the 163 companies in OIR’s July 2026 report by residential policy count: 87,868 homeowners, 10,105 condo unit (HO-6), 9,577 rental dwelling (DP), 2,825 commercial residential, and 547 mobile home. It reported 633 new claims opened in July 2026.

Heritage Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report
Heritage Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report

Source: Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026. Figures are company filings published without audit by OIR.

Of those, 2,530 were condominium association policies, the second-most of any insurer reporting to OIR, behind American Coastal.

Before you call Heritage

Call us first. We read your policy, then report the claim to Heritage in writing, with the facts and photos that support it.
Before anything is thrown out, photograph and video every room, the roof and the outside, and keep damaged items. Make only the repairs needed to stop more damage, and keep every receipt.
Talk to us before you give a statement or sign anything, whether it comes from the insurance company or a contractor.
We get the full policy, not just the declarations page, because the endorsements and exclusions decide the claim.

Your deadlines and Heritage’s, in Florida

Notice of the claim must be given within 1 year of the date of loss for a new or reopened claim, and within 18 months for a supplemental claim (Fla. Stat. §627.70132). We give that notice for you.
The insurer acknowledges your claim within 7 days, sends you its adjuster’s detailed estimate within 7 days after the adjuster prepares it, and pays or denies within 60 days of notice unless factors beyond its control intervene (Fla. Stat. §627.70131).
If you disagree on the amount, your options include re-documenting and negotiating, the appraisal clause in your policy, and free mediation through the Florida Department of Financial Services. See every option, compared.

Where Heritage claims most often need help

On a condominium association claim, the master policy, the hurricane deductible and any special assessment are tied together, and the board has to manage the claim for every owner. See condo and HOA claims, Florida condo association insurance requirements and special assessments after a claim. On homeowners claims, roof and water losses lead.

How Homeland helps with your Heritage claim

We represent you, not the insurance company. We read your policy, document the loss, prepare a line-item estimate, and handle the claim with Heritage’s adjusters from start to finish, in English or Spanish. If Heritage has already paid or denied, upload the letter or estimate to Claim Review for a free first read.

Call 24/7: Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

Frequently asked questions

Should I call Heritage first?
Call us first. We review your policy and the damage, then give Heritage written notice of the claim, so the claim starts with the facts that support it.
Does Homeland handle condo association claims with Heritage?
Yes. We represent condominium and homeowners associations on master policy claims in Florida and New Jersey, in English or Spanish.

Sources: Heritage Insurance Holdings, Form 10-Q for the quarter ended June 30, 2026; Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026; Fla. Stat. §627.70131; Fla. Stat. §627.70132.

Homeland Public Adjusters is not affiliated with, endorsed by or sponsored by any insurance company named on this page. Company names are used only to identify the insurer. This page is general information, not legal advice.

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Heritage Claims We Handle

We represent property owners on Heritage claims: homes, condo units, rentals, mobile homes, condominium associations and businesses, in English or Spanish. We work for you, never the insurer.

How Can We Help You Recover?

Call Homeland Before You Call the Insurer

Upload photos of the damage, your policy, or a letter or estimate you already received. A licensed public adjuster reviews it for free and calls you back right away. No Recovery, No Fee.

Or call 24/7: (305) 783-3777 Florida · (732) 517-3777 New Jersey. Hablamos español.

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