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Travelers Insurance Claim Help

New Jersey homeowners claims. Call Homeland before you call Travelers.

Short answer: Travelers was the fifth-largest homeowners insurance group in New Jersey at December 31, 2025, with 6.12% of homeowners policies in force, according to the Department of Banking and Insurance. Its New Jersey homeowners policies are written by St. Paul Protective Insurance Company and Fidelity and Guaranty Insurance Underwriters, and Travelers sells mainly through independent insurance agents.

Last reviewed: October 2026

Before you call Travelers, call Homeland. The first report of a loss frames the whole claim. We review your policy, document the damage and give Travelers written notice of the claim for you. Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

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Travelers in New Jersey

Travelers held 6.12% of New Jersey homeowners policies in force at December 31, 2025, #5 in the state, according to the New Jersey Department of Banking and Insurance’s Homeowners Market Survey.

Top New Jersey homeowners insurance groups by share of policies in force, December 31, 2025. Source: NJ DOBI Homeowners Market Survey
Top New Jersey homeowners insurance groups by share of policies in force, December 31, 2025. Source: NJ DOBI Homeowners Market Survey

Which Travelers company is on your policy

The company that owes your claim is the one named on your declarations page. These are the companies in the group that wrote New Jersey homeowners policies at December 31, 2025, according to the Department of Banking and Insurance:

Company on the declarations pageNJ homeowners policies in force (12/31/2025)
St. Paul Protective Insurance Company122,143 (4.03%)
Fidelity and Guaranty Insurance Underwriters63,423 (2.09%); not accepting new business, per DOBI

Before you call Travelers

Call us first. We read your policy, then report the claim to Travelers in writing, with the facts and photos that support it.
Before anything is thrown out, photograph and video every room, the roof and the outside, and keep damaged items. Make only the repairs needed to stop more damage, and keep every receipt.
Talk to us before you give a statement or sign anything, whether it comes from the insurance company or a contractor.
We get the full policy, not just the declarations page, because the endorsements and exclusions decide the claim.

Your deadlines and Travelers’, in New Jersey

The insurer begins investigating within 10 working days of receiving notice of the claim (N.J.A.C. 11:2-17.7(a)).
It pays a first-party claim within 30 calendar days of receiving properly executed proofs of loss; if it needs more time, it must tell you in writing why, and update you every 45 days (N.J.A.C. 11:2-17.7(c) and (e)).
Your policy sets the deadline to give notice of the loss and to sue, so call us promptly; we read the conditions section and give notice in time.

Where Travelers claims most often need help

New Jersey homeowners claims are often winter and water losses: frozen and burst pipes, ice dams, roof damage from snow load, and wind and fallen-tree damage from nor’easters and coastal storms. See ice dams, frozen pipes and snow load and winter storm damage claims.

How Homeland helps with your Travelers claim

We represent you, not the insurance company. We read your policy, document the loss, prepare a line-item estimate, and handle the claim with Travelers’ adjusters from start to finish, in English or Spanish. If Travelers has already paid or denied, upload the letter or estimate to Claim Review for a free first read.

Call 24/7: Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

Frequently asked questions

Is St. Paul Protective the same as Travelers?
St. Paul Protective Insurance Company is a Travelers company. It wrote most of the Travelers group’s New Jersey homeowners policies at December 31, 2025, according to DOBI.
How long does Travelers have to pay my claim in New Jersey?
Under N.J.A.C. 11:2-17.7, a first-party claim is paid within 30 calendar days of receiving properly executed proofs of loss; if the insurer needs more time, it must explain why in writing and update you every 45 days.
Should I call Travelers first?
Call us first. We review your policy and the damage, then give Travelers written notice of the claim, so the claim starts with the facts that support it.
Is Homeland licensed in New Jersey?
Yes. Homeland Public Adjusters holds a New Jersey public adjuster firm license, number 3003982360.

Sources: N.J.A.C. 11:2-17.7; NJ DOBI Homeowners Market Survey, 12/31/2025.

More Insurance Company Guides

Homeland Public Adjusters is not affiliated with, endorsed by or sponsored by any insurance company named on this page. Company names are used only to identify the insurer. This page is general information, not legal advice.

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Travelers Claims We Handle

We represent property owners on Travelers claims: homes, condo units, rentals, mobile homes, condominium associations and businesses, in English or Spanish. We work for you, never the insurer.

How Can We Help You Recover?

Call Homeland First

Upload photos of the damage, your policy, or a letter or estimate you already received. A licensed public adjuster reviews it for free and calls you back right away. No Recovery, No Fee.

Or call 24/7: (305) 783-3777 Florida · (732) 517-3777 New Jersey. Hablamos español.

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