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INSURANCE COMPANY CLAIMS

Allstate and Castle Key Insurance Claim Help

Florida and New Jersey. Call Homeland before you call Allstate.

Wherever you are in Florida, we come to you. A licensed Homeland public adjuster comes to your property within hours — no need to visit an office. Serving Florida property owners since 2006, in English and Spanish. New Jersey: statewide.

Short answer: in Florida, Allstate’s home, condo and renters policies are written by Castle Key Indemnity Company (formerly Allstate Floridian Indemnity), so your declarations page may say Castle Key, not Allstate. In New Jersey, Allstate is the third-largest homeowners insurance group.

Last reviewed: October 2026

Before you call Allstate, call Homeland. The first report of a loss frames the whole claim. We review your policy, document the damage and give Allstate written notice of the claim for you. Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

How Can We Help You Recover, or Prepare?

Castle Key (Allstate) in Florida, by the numbers

At July 31, 2026, Castle Key (Allstate) reported 179,112 Florida residential policies in force, ranking #11 among the 163 companies in OIR’s July 2026 report by residential policy count: 97,304 renters, 42,917 condo unit (HO-6), and 38,891 homeowners. It reported 867 new claims opened in July 2026.

In July 2026, Castle Key (Allstate) reported opening 867 claims and closing 812; 1,191 claims were still pending at month-end, and 425 lawsuits were open. Policyholders or the company invoked mediation on 28 claims and appraisal on 22 claims that month.

Castle Key (Allstate) Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report
Castle Key (Allstate) Florida residential policies in force by policy type, July 31, 2026. Source: Florida OIR Monthly Market Intelligence Report

Source: Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026. Figures are company filings published without audit by OIR.

Castle Key (Allstate) compared with the Florida market

New claims opened
5.2 · Castle Key (Allstate)
4.3 · Florida
Claims still open at month-end
7.2 · Castle Key (Allstate)
8.8 · Florida
New policies written
24.4 · Castle Key (Allstate)
25.4 · Florida
Policies canceled
24.6 · Castle Key (Allstate)
20.1 · Florida
Policies nonrenewed
0.1 · Castle Key (Allstate)
5.0 · Florida
Lawsuits opened
0.2 · Castle Key (Allstate)
0.2 · Florida

Per 1,000 policies in force, July 2026. Castle Key (Allstate): 210,373 Florida residential policies; Florida: all 163 companies in the report, 7,717,729 policies. Source: Florida OIR monthly MIR report, July 2026 (company filings, not audited by OIR). One month of data; a single month can swing after a storm.

Questions about a claim with this insurer? Call Homeland first: (305) 783-3777, 24/7.

Allstate in New Jersey

Allstate held 8.05% of New Jersey homeowners policies in force at December 31, 2025, #3 in the state, according to the New Jersey Department of Banking and Insurance’s Homeowners Market Survey.

Top New Jersey homeowners insurance groups by share of policies in force, December 31, 2025. Source: NJ DOBI Homeowners Market Survey
Top New Jersey homeowners insurance groups by share of policies in force, December 31, 2025. Source: NJ DOBI Homeowners Market Survey

Before you call Allstate

Call us first, so we can read your full policy and give Allstate written notice with the facts and photos that support the claim. Until then, photograph everything before anything is thrown out, make only the repairs that stop more damage, and don’t give a statement or sign anything. See the first 24 hours after property damage.

Your deadlines and the insurer’s, in Florida

Give notice within 1 year of the date of loss (18 months for a supplemental claim); we give it for you. The insurer must acknowledge the claim within 7 days and pay or deny within 60 days of notice, unless factors beyond its control intervene (Fla. Stat. §§627.70132, 627.70131). See every Florida and New Jersey claim deadline.

…and in New Jersey

The insurer must begin investigating within 10 working days of notice and pay within 30 days of properly executed proofs of loss, or explain the delay in writing (N.J.A.C. 11:2-17.7). Your policy sets the notice and lawsuit deadlines, so call us promptly. See every Florida and New Jersey claim deadline.

Where Allstate and Castle Key claims most often need help

Castle Key writes many renters and condo unit policies in Florida, so its claims are often contents and personal property losses: a fire or water loss where every item has to be listed and valued. See renters claims and what to do after a fire.

How Homeland helps with your Allstate claim

We represent you, not the insurance company. We read your policy, document the loss, prepare a line-item estimate, and handle the claim with Allstate’s adjusters from start to finish, in English or Spanish. If Allstate has already paid or denied, upload the letter or estimate to Claim Review for a free first read.

Call 24/7: Florida (305) 783-3777 · New Jersey (732) 517-3777 · Se habla español.

Frequently asked questions

Should I call Allstate first?
Call us first. We review your policy and the damage, then give Allstate written notice of the claim, so the claim starts with the facts that support it.
Is Castle Key the same as Allstate?
Castle Key Indemnity Company is the Allstate company that writes Allstate’s Florida home, condo and renters policies. It was formerly named Allstate Floridian Indemnity.

Sources: N.J.A.C. 11:2-17.7; NJ DOBI Homeowners Market Survey, 12/31/2025; Florida Office of Insurance Regulation, Monthly Market Intelligence Report, July 2026; Fla. Stat. §627.70131; Fla. Stat. §627.70132.

More Insurance Company Guides

Homeland Public Adjusters is not affiliated with, endorsed by or sponsored by any insurance company named on this page. Company names are used only to identify the insurer. This page is general information, not legal advice.

Related Pages
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In New Jersey
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Allstate Claims We Handle

We represent property owners on Allstate claims: homes, condo units, rentals, mobile homes, condominium associations and businesses, in English or Spanish. We work for you, never the insurer.

How Can We Help You Recover, or Prepare?

Call Homeland First

Upload photos of the damage, your policy, or a letter or estimate you already received. A licensed public adjuster reviews it for free and calls you back right away. No Recovery, No Fee.

Or call 24/7: (305) 783-3777 Florida · (732) 517-3777 New Jersey. Hablamos español.

Verify Homeland

Check us before you hire anyone. Every license below links to its public record on the Florida Department of Financial Services licensee search.

  • Serves all of Florida: Yes — every city and county. A licensed Homeland public adjuster comes to your property within hours — no need to visit an office. Call (305) 783-3777, 24/7.
  • Homeland Public Adjusters Corporation: Florida public adjusting firm license W818638 · New Jersey public adjuster firm license 3003982360
  • Yeni Martinez, President: Florida public adjuster license P103370 (licensed since 2007) · New Jersey 3003714097 · designated primary adjuster
  • Alberto Enriquez: Senior licensed public adjuster, Florida P112658
  • Yisel Dieguez: Licensed public adjuster and Xactimate estimator, Florida W873884 · New Jersey 3003714335
  • Nelson Avila: Florida public adjuster license G332385 · Florida Certified Contractor CRC1331322 · property insurance appraiser and umpire
  • Complaints and reputation: 5.0★ on Google · BBB Accredited Business, A+ rating
  • Since 2006: Homeland Public Adjusters, Corp. was incorporated in Florida on December 11, 2006. Our President, Yeni Martinez, has held Florida public adjuster license P103370 since 2007. When Florida began requiring adjusting firms to hold their own firm license (a 2021 law, Senate Bill 1598; DFS began licensing adjusting firms in November 2021), Homeland was issued firm license W818638 on January 11, 2022. On November 10, 2026, Homeland became a BBB Accredited Business (BBB Serving Southeast Florida & the Caribbean), with an A+ rating. Each adjuster’s appointment with Homeland appears on that adjuster’s own DFS record.
  • English and Spanish. Office: 8004 NW 154th Street, Suite 609, Miami Lakes, FL 33016 (visits by appointment). Florida (305) 783-3777 · New Jersey (732) 517-3777, 24/7.
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